You can also refer to Updating and downloading BIOS, drivers, and firmware for assistance. If the driver cannot be automatically installed, open Device Manager, find the MTP device that is not identified, right-click on the device, and select Update Driver from the shortcut menu to manually install the driver. When the computer is connected to a network, refreshing the Device Manager screen or removing and inserting the USB cable again will restart driver installation automatically. In this case, you will need to reinstall the driver. Some USB drives have an external power button, which if disabled wouldn’t let the drive show up in Windows. Therefore, before you proceed to the other fixes, it’s time for some simple checks. If none is displayed, or there is a question mark or exclamation mark shown next to the ADB, HDB, or MTP driver under the Android phone or portable device, it indicates that there is an issue with the driver. Do Basic Checks We often end up meddling with the software aspect when the problem lies with the hardware itself. Access and extract data on USB/external hard drive Procedure 2. Check whether an Android phone or portable device is displayed. Check if USB/external hard drive detectable Procedure 1. You can press windows + x to bring up a menu, then you can press m or select device manager for quick access Boot your device into fastboot mode. Right-click on This PC from the desktop and go to Manage > Device Manager from the shortcut menu. To identify where the fault lies you will have to perform a complete diagnosis using the Disk Management system.If a rotating circle appears on the USB icon, it means that the driver is being installed. Check whether a USB icon (Safely Remove Hardware icon) is displayed on the computer taskbar in the lower right corner.
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